FAQ

Please refer to our list of FAQs below for any queries you may have while shopping at Style Cab. If you have queries which are not listed below, you are most welcome to email us and we will
revert asap!!

How to purchase the items?

1. Read, understand and agree to our terms & conditions.
2. Bid for the items by leaving a comment in the respective items’ post and state your name, email address, the item no and the price you offer.
3. ALL items for sale EXCEPT 2nd hand items in the Fab Bargains section are tagged with a selling price, which is the minimum bidding price. ALL 2nd hand items in the Fab Bargains section are not open for bidding and will be sold according to the selling price tagged.
4. Each minimum bid increment is RM2.
5. The successful bidders of the items will be notified via email when there are NO bidders after 24 HOURS from their last bid. We will post an announcement that the item is sold.
6. Successful bidders are required to email us at stylecab@gmail.com with the following details to confirm their purchases: i) Full Name, ii) Shipping Address, iii) Contact Numbers, iv) Item No, & v) Any special requests/ remarks e.g. gift wrapping, etc.
7. If we do not receive any confirmation emails within 2 DAYS, we will place the item for sale again and the bidding process will start all over.
8. Upon receiving the purchase confirmation emails, we will send our bank information details and the total amount (incl. shipping fees) payable to successful bidders within 2 days.
9. We only accept payment to Maybank accounts at the moment.
10. Payment can be made either via Online Banking, ATM Transfer, Cash Deposit Terminals or Over The Counter Direct Bank-in at your convenience. Please take note that payment via Interbank/Giro Transfers usually takes 24 to 48 HOURS to clear.
11. Kindly email us the transaction details i.e. date, amount, etc, upon successful transaction.
12. Items will NOT be shipped out if we do not receive the payment transaction details.
13. If we do not receive the payment transaction email within 3 DAYS, we will send an email to remind the buyer. If we do not get any replies within the next 2 DAYS, we will place the item for sale again and the bidding process will start all over.
14. We will email buyers the tracking code of the shipment for their reference.
15. Delivery time frame is usually 3-7 working days after successful payment, depending on postage method and postage location.

How do I bid?

You need to leave a comment in the respective item’s post and state your name, email address, item no and the price you offer. Within 24 hours, if there are no higher bidders, we will notify you that you are the successful bidder of then item. Minimum bid increment is RM2.

How much are the shipping fees?

We use PosLaju (Express Postage) Malaysia. Within Klang Valley, it should arrive within 1 working day, else it should be around 2-4 working days depending on location. Postage within Peninsular Malaysia are RM6 for the first 500g and RM2 for the next 250g. Postage to Sabah/Sarawak are RM9 for the first 500g and RM4 for the next 250g. For postage to other countries, please email us to enquire.

How do I track the delivery status?

You can track the items with the tracking code given to you at http://www.pos.com.my/v1/?c=/v1/TrackTrace/MainTrack.htm or call up Pos Malaysia Customer Service Centre at 1300 300 300.

Is there a measurement guide for your items?

Yes. Please refer to the below guide:

Please allow 1-inch discrepancies for the measurements stated.

Can I do Cash-On-Delivery (COD) ?

Yes. You can do COD only there is a mutual agreement on the meeting time and place. Email us if you wish to do COD and we will try to arrange for a meeting time and place. There will be no postage charges if we do COD. Common COD areas are Bukit Bintang area, Cheras, Bukit Jalil and PJ (Bandar Utama, SS2, The Curve, etc).

What if I cannot pay you the exact amount from the Cash Deposit machine?

Please pay by rounding up the amount. We will send you back the remaining change for your purchase by enclosing it in your parcel. E.g. the total amount payable is RM44 but the bank's cash deposit machine only accepts RM10 notes. Round up the amount to RM50 and we will enclose the remaining change of RM6 into your parcel.

Can I request you to send out the clothes as a gift to someone?

Yes of course! Please refer to our gifts and other services section for this.